For independent general and cosmetic dental practices

Know what happens after a missed or after-hours new-patient call.

The $750 New-Patient Call Recovery Assessment shows where callers lose momentum and gives your team a practical recovery path before you commit to any implementation.

Oncalia supports the front desk with a practical text-back and booking path; it does not replace the people who know your practice.

Book the $750 assessment Take the Fit Check

What you get

A clear next step for your front desk · $750 one-time

Workflow audit
Findings and recovery plan
Implementation recommendation
Live human debrief

Delivery target: three business days after intake. Your front desk remains in control of patient conversations and booking decisions.

Designed for owner-led general and cosmetic practices with roughly 3–10 operatories. No patient information needed.

Before you book

A defined review before any change is made.

The assessment is for independent general and cosmetic dental practices that want to examine missed or after-hours new-patient calls before deciding whether a recovery workflow is worth implementing.

01
Book and share intake
After purchase, we collect the workflow context needed to review your current call path.
02
Receive the assessment
Within three business days after intake, you receive findings, a recovery map, prioritized recommendations, and an implementation outline.
03
Decide in a live debrief
We review the work with you live so your team can ask questions and decide on a next step.

Decision support

Clear scope, timing, and team ownership before you commit.

Who is this assessment for?

It is designed for owner-led independent general and cosmetic dental practices that want a clearer view of missed or after-hours new-patient call coverage and booking handoffs.

What does the assessment include?

You receive a workflow audit, call-path findings, a missed-call and after-hours recovery map, prioritized recommendations, and a 30-day implementation outline.

What does it change?

The assessment documents the current path and recommends next steps. It does not automatically change your phones, patient communication, booking process, or team workflow.

Does this replace our front-desk staff?

No. It supports your existing team. Your front desk keeps control over patient conversations and booking decisions.

What if we are not ready to book?

Take the 3–5 minute Fit Check first. It is a low-commitment way to decide whether this is the workflow your practice should examine.

Unsure whether the assessment is your next step? Start with the Fit Check before booking.

Take the Fit Check

Coverage moments

A safety net for the moments a call needs one.

Diagram showing where a new-patient call can need coverage during a busy, missed, or after-hours moment.

Diagram showing a patient inquiry receiving a text-back before the existing front desk completes the booking handoff.

Your team stays in control

The booking handoff stays with the people who know your practice.

Human-led and AI-supported: the system catches and routes missed-call moments, while your practice team retains control of patient conversations and final booking decisions. It is not a replacement for your front desk.

What your practice receives

A working assessment, not a generic summary.

Before you decide on implementation, you receive a concrete view of the call path and the operational next steps for your practice.

Delivered within three business days after intake.

We review the assessment with you in a live debrief so your team can ask questions and decide what to do next.

Illustrative / redacted sample

New-Patient Call Recovery Assessment

Structure preview

Call-path findings

A focused review of where the current response path is clear, delayed, or missing an owner.

Finding format

[Caller reaches voicemail after 5:00 p.m. · next step not documented]

Missed-call / after-hours recovery map

A practical view of the handoffs from first missed ring through the human booking conversation.

Path format

[Missed call] → [Immediate response] → [Named team handoff]

Prioritized recommendations

The operational decisions worth addressing first, with the reason each change matters to the path.

Recommendation format

[Priority 1 · Define the first response owner and timing standard]

30-day implementation outline

A sequenced outline for deciding, configuring, testing, and reviewing the recovery workflow.

Outline format

[Days 1–7 · confirm coverage rules and team handoff]

Choose your next step

Ready to examine the workflow? Start with the assessment.

Book the $750 assessment when missed or after-hours new-patient calls need a clear recovery plan. Use the Fit Check first if you are still deciding whether this is the right workflow to examine.

Book the $750 assessment

Not sure yet? Take the 3–5 minute Fit Check